Information We Collect and How We Use It

seravionxel collects information to provide better financial analysis services to our users across Australia. We gather data when you register for accounts, access learning materials, or interact with our platform.

We use this information to deliver personalized financial analysis services, improve our educational content, and ensure platform security. Your financial data remains confidential and is only processed for analysis purposes you specifically request.

Data Storage and Security Measures

Your information is stored on secure servers located in Australia, ensuring compliance with local data sovereignty requirements. We employ multiple layers of security to protect your personal and financial information.

Security Protocols

We retain your personal information for as long as your account remains active or as needed to provide services. Financial analysis data is typically retained for seven years to comply with Australian business record requirements, though you can request earlier deletion in many cases.

Your Rights and How to Exercise Them

Under Australian privacy law and our commitment to transparency, you have several rights regarding your personal information. We've made it straightforward to exercise these rights through our platform or by contacting our privacy team.

To exercise any of these rights, log into your account and visit the Privacy Settings section, or email our privacy team directly. We'll respond to requests within 30 days and provide clear instructions for any additional steps needed.

Data Sharing and Third-Party Relationships

We carefully limit data sharing to essential service providers and never sell your personal information to third parties. When we do share data, it's always with your knowledge and appropriate safeguards in place.

Authorized Data Sharing

All third-party providers are required to maintain equivalent security standards and are bound by strict data processing agreements. They cannot use your information for their own purposes or share it further without explicit authorization.

We may also disclose information when required by Australian law, such as responding to valid legal requests, court orders, or regulatory requirements. In such cases, we'll notify you unless legally prohibited from doing so.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and provide personalized services. You have control over these technologies and can adjust settings to match your privacy preferences.

Types of Cookies We Use

You can control cookie settings through your browser preferences or our cookie management tool available in your account settings. Disabling certain cookies may limit some website functionality but won't prevent access to core services.

International Data Transfers and Safeguards

While we primarily store data within Australia, some processing may occur internationally through our carefully selected service providers. When this happens, we ensure appropriate safeguards protect your information.

Any international transfers comply with Australian privacy laws and include contractual protections equivalent to Australian Privacy Principles. We regularly review these arrangements to ensure continued adequacy of protection.

Privacy Policy Updates and Notifications

We review and update this privacy policy regularly to reflect changes in our services, legal requirements, or privacy practices. Significant changes will be communicated through multiple channels to ensure you're informed.

When we make material changes, we'll notify you via email, in-app notifications, and prominent website notices at least 30 days before changes take effect. You'll have the opportunity to review changes and adjust your privacy settings accordingly.

Continued use of our services after policy updates constitutes acceptance of the revised terms. However, we'll always honor the privacy preferences you've explicitly set, regardless of policy changes.